1. Introduction

At DRIVA, we take the protection of your personal data very seriously. This policy explains how we collect, use, store, and protect your data in accordance with current regulations.

2. Data Controller

DRIVA
RCS: 987 920 139 R.C.S. Marseille
Address: 39 Allée de la Rouguière, 13011 Marseille 11th District
Email: contact@driva.com / driva@protonmail.com

3. Personal Data Collected

We collect the following data:

• Full name

• Email address and phone number

• Booking details (pickup and drop-off address, date, time, etc.)

• Browsing data (IP address, cookies, visited pages)

4. Purposes of Data Processing

The data collected is used to:

• Respond to your inquiries via form or phone

• Manage private driver bookings with DRIVA

• Send confirmations, quotes, and invoices

• Improve website navigation and user experience

• Send marketing communications (with your consent)

5. Data Retention Period

Data is retained for a maximum period of 3 years from your last contact, unless legally required otherwise.

6. Data Security

Your data is stored on secure servers. We implement all necessary technical and organizational measures to ensure the confidentiality, integrity, and availability of your data.

7. Cookies

Our website uses cookies for technical and analytical purposes. You can configure your browser to refuse some or all cookies. For more information, please refer to our cookie policy.

8. Your Rights

In accordance with data protection regulations, you have the following rights:

• Right of access to your personal data

• Right of rectification of inaccurate data

• Right to erasure (right to be forgotten)

• Right to object to the processing of your data

• Right to restriction of processing

• Right to data portability

To exercise your rights, please contact us at: driva@protonmail.com

9. Data Sharing

Your data is only shared with trusted service providers (hosting, email marketing, secure payment systems) within the scope of the purposes described above. It is never sold to third parties.

10. Complaints

If you disagree with the use of your data, you have the right to file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr.

11. Policy Updates

We reserve the right to modify this policy at any time to reflect legal or technical changes.
Last updated: June 11, 2025